​

   1.   Refund Eligibility

We want you to be satisfied with your purchase. This refund policy outlines the conditions under which you may be eligible for a refund or exchange.

 

   2.   Processing Time

Refunds will be processed within a minimum of two weeks from the date the return is received and approved. Please note that processing times may vary depending on the nature of the refund and any applicable legal requirements.

 

   3.   Exchange Policy

We offer exchanges only for products that are not damaged. If you receive a product that is damaged or defective, please follow the instructions below for further assistance.

​

   4.   Reporting Damaged Items

If you receive a damaged item, please follow these steps to request a refund or exchange:
 

• Take clear and detailed photographs or screenshots that clearly show the damage or defect.

• Contact our customer support team within 3 days from the date of delivery.

• Provide the necessary details, including your order number, contact information, and photographs or screenshots of the damaged item.

• Our customer support team will review your request and provide further instructions.

 

   5.   Reporting Damaged Items

For the return of goods, the shipping costs will be fully borne by the customers. You are responsible for arranging and covering the cost of returning the product(s) to us. We recommend using a trackable shipping method to ensure the safe return of the item(s).

 

   6.   Lost Items During Return

Please note that if an item is lost during the return shipping process, we will not be held responsible. It is your responsibility to ensure that the returned item is appropriately packaged, shipped, and tracked. We recommend obtaining proof of shipment and appropriate insurance for the value of the item.

​

   7.   Refund Process

To request a refund, please follow these steps:
 

• Contact our customer support team within 7 days from the date of purchase to initiate the refund process.

• Provide the necessary details, including your order number, contact information, and reason for the refund request.

• If your refund request is approved, we will provide you with instructions for returning the product(s).

 

​   8.   Refund Criteria

To be eligible for a refund, the following conditions must be met:
 

• The refund request is made within the specified time frame.

• The product(s) are in their original condition, unused, and in the original packaging.

• The product(s) are returned with all accessories, manuals, and any other items originally included.

 

​  9.   Non- Refundable Items

The following items are non-refundable:

• Perishable goods

• Custom-made or personalized items

• Digital products or downloadable content

• Gift cards or vouchers

​

  10.  Refund Methods

Refunds will be issued using the same payment method used for the original purchase. If the original payment method is no longer available, we may offer an alternative refund method at our discretion.

 

  11.  Changes to the Refund Policy

We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website.

 

  12.  Contact Us

If you have any questions or concerns regarding our refund policy, please contact our KONKON MATCHA customer support team.