Matcha has a shelf life of about 1 to 2 years if stored properly. However, it's best to consume matcha within a few months of opening the container for the best flavor and freshness.

We accept various payment methods, including credit cards and debit cards for secure and convenient online transactions.

Yes, we offer wholesale or bulk purchasing options for matcha. If you are interested in purchasing matcha in larger quantities for commercial purposes, please contact our team through our chat feature or email, and we will provide you with information on our wholesale pricing and policies.

Yes, we source our matcha products from halal-certified suppliers. We prioritize working with suppliers who adhere to strict halal standards in the production and processing of matcha. We ensure that our matcha is sourced from reputable suppliers who are certified by recognized halal certification bodies. If you have any specific questions or concerns about the halal status of our matcha products, please feel free to contact our team through our chat feature for more information.

Once your order is placed, we strive to process and ship it as quickly as possible. Typically, orders are processed within 5 business days, and shipping times may vary depending on your location and the shipping method selected during checkout.

As matcha is a perishable food item, we do not accept returns or exchanges unless there are issues with the order, such as receiving the wrong product or a damaged item. If you encounter any issues with your order, please contact our customer support team through our chat feature or email, and we will work to resolve the issue promptly.

Once an order has been placed and processed, it cannot be canceled or modified. Please review your order carefully before submitting it to ensure that all details, including product selection, quantity, and shipping information, are accurate.

If your order arrives damaged or with missing items, please contact our customer support team immediately through our chat feature or email, and provide us with details and photographic evidence of the issue. We will investigate and take appropriate action to resolve the issue and ensure your satisfaction.

To ensure timely delivery, we recommend double-checking your shipping address before submitting your order. If you need to change or update your shipping address after placing your matcha order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes may not be possible once the order has been processed for shipment.